Your member rewards program will be getting some exciting updates on 24 February 2026, offering you access to amazing discounts and benefits on groceries, fuel, lifestyle experiences, travel, tech, electronics and so much more. Your new platform experience comes with an easy-to-use mobile app, so you can access your savings on the go!

Your Member Advantage makes it simple to save on trusted products and services. If you have unused funds in your Digital Wallet, please consider using these prior to 20 February. For more information about the new platform, including the Digital Wallet and previously purchased eGift cards, please read on for a quick summary of changes to help you prepare for this exciting transition.

Activating your access to the platform is easy – login to the member portal, using your email address/user name and password.
Once you’ve logged in, select ‘Member Advantage’ from the portal drop down menu.

Get rewarded for your membership, everyday. That’s your Member Advantage!

Frequently Asked Questions about the Member Advantage Upgrade (To be launched 24 February 2026)

What’s changing with the Digital Wallet?

Based on member feedback, we will be retiring the Digital Wallet with this platform release. If you have unused funds in your Digital Wallet, please consider using these prior to 20 February 2026. Unused funds will be returned to you via EFT once the transition to the new platform is complete. We will contact you to request bank account details and refund the balance.

What about previously purchased eGift cards?

You can access your previously purchased eGift cards via the email you received upon purchase. Alternately, you can select the eGift card in your Digital Wallet and save a screenshot. If you are unable to complete this prior to the platform transition, please contact us at customercare@memberadvantage.com.au and we will be happy to assist you.

What payment methods can I use to pay for eGift card purchases on the new platform?

You can securely pay for eGift card purchases from your bank using PayID (please note that you will have a new PayID) or using Credit/ Debit cards.

What about Credit/Debit cards currently stored on the platform?

Any Credit/Debit card info you have added to your Digital Wallet is securely tokenised and stored. You can remove this in your Digital Wallet by selecting the card and choosing to delete. All card info will be deleted from the Digital Wallet within 7 days of the transition to the new platform.

What’s changing with eGift cards?

We will have more discounts for you including eGift cards for IGA! In addition, you will be able to add your purchased eGift card to a mobile wallet such as Apple or Google Pay. The purchasing process is simple and easy to use.

What about the mobile app?

When we upgrade your platform, you will have access to download the Member Advantage mobile app for both Android and iOS. We will soon make a video available on how to activate the mobile app and link your membership.

What offers can I access other than eGift cards?

You can access thousands of products and services. We have curated great offers for you to fit all parts of your lifestyle from Health Insurance to technology products, whitegoods, financial services, car buying services and more. You can easily access information on the offers available to you on the platform. Our customer care team is standing by to ensure your queries are addressed and you have a great shopping experience.

Frequently Asked Questions about Member Advantage

I cannot access the platform, whom do I contact?

If you have logged into your member portal and are still unable to access your member benefits, please contact customercare@memberadvantage.com.au.

Why do I need to provide my mobile phone number and address?

It is our aim to provide you with a secure and easy-to-use shopping experience. To make this possible, we use 2 Factor Authentication (2FA) for all major transactions on the platform. 2FA requires that you provide your mobile phone number. Your address information is required to ensure that any products you order are delivered to the correct address.

What payment methods can I use to pay for purchases?

You can securely store and use your credit and debit cards on the platform for purchases. A surcharge applies to all card payments. You can also use a bank transfer and pay using Wallet Cash in your Digital Wallet (Please note Digital Wallets will be retired, refer to FAQs above for more details). Please note that Wallet Cash may take up to three days to be credited to your account.

Can I buy and use an eGift card instantly?

Yes you can! You can purchase most discounted gift cards on the platform and they will be delivered to your Digital Wallet (Please note Digital Wallets will be retired, refer to FAQs above for more details) within a few minutes, allowing you to buy and spend in-store. In some cases, due to supplier limitations, the eGift cards will be delivered via email.

What about eGift cards that I have previously purchased?

Your previous eGift card purchases are still available to you via email. When you purchased your eGift card, an email containing the eGift information was sent to your nominated email address. You will still be able to use these gift cards.

Are eGift cards and discounts changing?

We are bringing you a whole new range of gift cards with the Ultimate Card and Swap Card ranges. You can now purchase a single gift card, activate it securely and use it across several different retailers. We have negotiated better discounts on some of your favourite retailers such as Harvey Norman. In other cases, due to changes made by suppliers, the discounts may be lower than previously available or not available.

What offers can I access other than eGift cards?

You can access thousands of products and services in our marketplace and eStores. We have curated great offers for you to fit all parts of your lifestyle from Health Insurance to technology products, whitegoods, financial services, car buying services and more. You can purchase many of these conveniently on the platform and easily access information on others available to you. Our customer care team is standing by to ensure your queries are addressed and you have a great shopping experience.